Your Booking Terms and Conditions
We are committed to dealing honestly and fairly with our clients. Firstly, to give you accurate information on this website and over the phone, so that you can select the holiday which suits your requirements; and secondly, once you have booked, to do our upmost to make sure that the holiday you have selected is the holiday you get.
For your safety and security, please read the travel advice for Jamaica on the UK Foreign & Commonwealth Office website – CLICK HERE
Who We Are and Your Financial Protection
Temptation Tours is a trading name of Target Marketing Ltd, who are members of The Association of British Travel Agents (ABTA) and as such, adhere to ABTA’s Code of Conduct for Tour Operators, which lays down standards for our dealings with you. They give this guarantee to you: if in any respect any of the terms of our agreement with you, we fall short of the requirements of ABTA’s Code of Conduct for Tour Operators, we will apply the Code of Conduct and will accept ABTA’s ruling on the matter.
If you book an all inclusive (flights/transfers/accommodation) holiday with us, your agreement will be with Target Marketing Ltd trading as Temptation Tours. We hold Air Travel Organiser’s Licence (ATOL) No 4822. This licence is issued by the Civil Aviation Authority and means that your holiday is financially secure. For accommodation only bookings, we act as the agent of the hotel/resort and the payment is not covered by our ATOL protection.
For more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
For your benefit as well as ours, we need to set out the basic terms of your agreement with us so that you will know what our obligations are to you and equally what your obligations are to us. These terms are set out below and we would ask you to read them carefully.
The price of your holiday is the price quoted at the time you make your reservation. Our prices are based on specially negotiated fares, which must be booked in a specific booking class. If at the time of booking, there is a lack of availability in the specified class, on any or all of your flights, we will book the next lowest available class code and advise you of any supplement that may be incurred. To protect that price against possible air fare increases or currency surcharges, you should make full payment to us as soon as possible. This will, once full payment has been received, guarantee you against any cost increases for your holiday.
If Temptation Tours should be required to levy surcharges due to, but not limited to, increased flight or accommodation costs, and at the time we have not received your full payment, then Temptation Tours will absorb any surcharges up to 2% of the value of your holiday Any excess surcharges will be levied up to a maximum of 5% of the holiday value. (Any increases in Government imposed taxes/charges are not covered by this guarantee). All prices other than scheduled service airfares are based on the rates of exchange as published in the Financial Times.
The flight arrangements are based on scheduled airlines, and are subject to airline imposed fare increases which can be applied for many reasons, other than fuel or currency price variations, so to protect the cost of your holiday we strongly recommend that you pay in full at the time of booking, or as soon as possible.
At the present time, future flights mentioned on the website, or on our quotes, may have been planned but not licensed. We therefore accept bookings on those flights subject to the grant of licences by the appropriate Civil Aviation Authorities to whom application has been made. Flight schedules may change at any time. Any flight timings shown on this website are for guidance only and are subject to confirmation and alteration. You are advised that you must adhere to the timings advised to you in the final documentation provided to you before departure. Flight times on this website and on all documentation are local times and you should bear this in mind when looking at journey times.
Booking Procedure & Payment
Our booking procedure is very simple. Once you are happy with the details on your quote, just call or e-mail us to give us the go ahead and we will then get everything booked for you. Once done, we will send you a Booking Confirmation Invoice and we request that you check the details carefully. This will set out exactly what we have booked for you, and what we agree to provide. If there is anything missing or incorrect, contact us immediately. When you are happy that everything is in order, we require our standard deposit of 10% of the total holiday cost, with a minimum of £200.00 per person . On occasions, we may require an additional deposit payment for certain accommodation, or to cover flight costs that have an immediate payment & ticketing requirement, to guarantee a fare or price. Our Reservations Staff will give you full details. Deposits can be paid by cheque, debit or credit card or by bank transfer. Your balance payment will be due 10 weeks prior to departure. If you are booking less than 10 weeks before your departure date, you will be required to pay the full cost of your holiday immediately.
Deposits and final balances can be paid by cheque, debit or credit card or by bank transfer, with no charge.
All deposits would be non-refundable in the case of cancellation, though depending on the circumstances, you may be able to claim some costs back from your travel insurance.
If you have only paid a deposit when booking, you agree to pay the balance of the price of your holiday 10 weeks before your departure date. It is very important that you make all payments on time because if either the deposit or the balance is not paid when due, we reserve the right to cancel your holiday (see “cancellation” below) and you may then become liable to pay cancellation charges.
Your Holiday Agreement
The agreement between us will come into effect when we confirm your holiday by our invoice/booking confirmation and you have paid the required non-refundable deposit as detailed. At this point we are both committed. You should check what has been confirmed carefully, since what is set out in the confirmation invoice is what we agree to supply. Any changes after confirmation would incur change fees for any new arrangements booked. An administration fee of £50 per change may also be levied at our discretion.
Terms And Conditions Of Carriage
If any part of your holiday includes international carriage by air or sea, this part of your holiday will be subject the terms and conditions of that airline or shipping company. This is because carriage by these means is subject to international agreements between countries. We can provide you with a copy of these conditions on request and as part of your agreement with us you agree to be bound by them.
What’s Included In Your Holiday Price
The basic cost of your holiday includes:
- Flight from U.K. airport to resort airport and return, if requested.
- Domestic or inter-island flight connections, if requested
- Transfers from the airport to the Resort or Hotel, if requested.
- Accommodation, including any taxes, and meal arrangements specified in our confirmation.
- The services of our local representatives and agents for advice and assistance.
What’s Not Included
- Holiday insurance (which you must have – see Travel Insurance below).
- Any excursions unless specified on the Booking Confirmation as being included in the price of the holiday.
- Any additional food, drinks or other items you may purchase during your trip
- Any tips or gratuities and any other item of a personal nature not specified in the website description.
Tickets and Holiday Documents
If you make all payments on time (please see above) we will make sure that you are sent your tickets and other documents in good time before your departure date, usually 14-21 days before departure. Should you need them any earlier just let us know. If this is a late booking and there is not sufficient time to mail documents to you, we will make special arrangements for you to be able to collect them from the airport before departure.
Passports & Visas
Each passenger MUST have their own British 10 year or relevant nationality passport.
Foreign nationals should contact their relevant embassies to arrange passports and to check visa requirements for the nations visited on your trip.
British citizens can obtain passport information from: www.gov.uk/browse/abroad/passports, or through your local Post Office, who offer a checking service to ensure your forms are correctly completed before sending them to the Passport Office for you. British Citizens holding a full and valid machine readable UK passport, do not currently need a Visa to enter the United States, or Jamaica. Even though a Visa for travel to or through the USA may not be required, if your flight routing includes a stop or transfer point in the USA, each passenger MUST complete an online travel authorisation (ESTA) at least 72 hours before you travel. We recommend doing this as soon as your booking is confirmed, just in case the ESTA is refused online, in which case, a full Visa from the US Embassy will be required, which can take many months to set up and obtain. If the ESTA is not completed correctly, you may be denied boarding by the airline. Your ESTA application is valid for travel in the next 2 years, but does not automatically guarantee entry to the US. Upon arrival, you will be inspected by a US Customs and Border Protection officer, who may still deny you entry to the US.
The ESTA (Electronic System for Travel Authorisation) website requires information such as passenger names, date of birth and sex, passport details, flight information, address you are staying at whilst in the US, plus a number of Yes/No questions. The online questionaire is very easy to complete, and at the end of the process you are assigned a reference number. You MUST make a note of this reference number, as without it you may not be allowed to travel. We recommend you print each page of the ESTA form as you go through, including the last page with your reference number, and keep this with a photocopy of your passport, in case of queries.
Please note, there will be a fee of $14 (£9) per ESTA application.
If you need any advice or assistance in completing your ESTA, please give us a call and we will be happy to help.
Non-UK passport holders may need a Visa to enter the United States, even if only transiting to connect with an onward flight. Clients with a non-British Citizen passport (British Subject or other foreign national), should also call us well in advance of travel to check for any Visa requirements for other countries you may consider visiting. In some cases, a passport must be valid for at least six months after your return date.
Please also note that the name shown on your airline ticket must correspond exactly with the name shown on your passport. When you confirm a booking with Temptation Tours, you will be asked to give your name as shown on your passport, we will reconfirm the details on your Confirmation Invoice. Many airlines no longer allow name changes in flight reservations for security reasons, so a wrong name or spelling can lead to problems. Similarly for ladies going on Honeymoon, if you plan to change the name on your passport before you get married (which can in many cases be done up to three months before your wedding date) you must ask us to book your flights in the name in which you intend to travel.
If you are in any doubt about your Passport/Visa requirements, please ask us. We cannot accept responsibility for disruption to your travel arrangements if you do not have the correct travel documents.
It is imperative that you are covered by holiday insurance from the date when we confirm your holiday booking. We do not recommend any particular insurance cover, as we feel there are many companies offering good value travel insurance, and many clients already have a policy or a company they are happy to use. We are required as part of our ABTA membership code of conduct, to ensure that you have adequate insurance to protect your travel arrangements and in the unlikely event that you require medical assistance while abroad, to cover any medical or repatriation costs. Should you elect to book with us, we will need to have confirmation that you have suitable Travel Insurance cover in place.
Changes and Amendments
We will willingly accept any changes to your holiday booking (subject to the availability of your requirements) provided that you do not wish to change the number of persons in your party, and that you request the change more than six weeks before your departure date. For any such change, there will be an administration charge of £50 per change, at our discretion, plus any additional holiday costs appropriate to the new arrangements. A revised invoice/confirmation will be sent to you after the change has been agreed.
Should you wish to change the number of persons in your party, we will accept the change if it is possible to do so. In which case, the charges as shown above will apply. Please note that if you reduce the number of persons in your party, an under-occupancy supplement may become payable. However, as these changes will depend on the availability of flights and accommodation we must reserve the right to refuse if we cannot accommodate them.
Because this website is compiled many months in advance of the holidays offered and the details in it are based on information available at that time, you may find when you book that minor changes may have been made to the published details – possibly flight times/schedules or accommodation details. We will give you full details of the holiday you have booked in our invoice/confirmation. Our staff can tell you prior to booking if any such changes have been made. Once we have confirmed your booking we will inform you of any material changes to your holiday as soon as they become known to us. If we notify you of any such change (except changes to flight time of less than 24 hours, a change of airline, a change of routing or aircraft type) we will offer you the following alternatives:-
(i) To accept the change-and continue with your revised holiday.
(ii) To select another holiday (subject to availability and adjustment of the price accordingly).
(iii) To cancel your holiday and receive a full refund of all monies paid.
Scale Of Compensation:
MORE THAN 10 WEEKS PRIOR: NIL
10-5 WEEKS PRIOR: £20
4-3 WEEKS PRIOR: £40
1 WEEKS OR LESS: £100
NOTE: We will not be under any obligation to pay any compensation where any charge to or cancellation of your holiday is caused by “force majeure” circumstances (ie: circumstances outside our control, including but not limited to: war or threat of war; riots; civil strife; industrial dispute; previously unknown building works to your chosen hotel/apartment; airline grounding or re-scheduling; terrorist activity; natural or nuclear disasters, such as volcanic activity; fire or adverse weather conditions). In these circumstances you may choose alternatives (i), (ii) or (iii) above only.
If you wish to cancel your holiday after your booking is confirmed, you must tell us in writing. Your email or letter (which we recommend should be sent by recorded delivery post) should be sent to our office, but please note that cancellation will only be made on the date we receive your letter.
IN ADDITION, IF YOU DO NOT MAKE ANY PAYMENT AS AND WHEN IT IS DUE (SEE “PAYMENT” ABOVE) WE RESERVE THE RIGHT TO CANCEL YOUR HOLIDAY AT ANY TIME AFTER THE DUE DATE FOR PAYMENT HAS PASSED, AND APPLY OUR CANCELLATION TERMS.
If either you or we cancel your holiday under these circumstances, you agree to pay us a cancellation charge to cover costs we will have already incurred and the risk that we might not be able to resell your holiday. This cancellation charge will be based on the cost of your holiday and will increase the nearer to your departure date that cancellation is made due to the increased risk involved. Cancellation charges will be on the following scale (plus any accommodation or flight cancellation costs that we have already paid to the supplier to ensure the price of your holiday):-
For cancellations received/made 70 days or more before your date of departure – The loss of deposit will apply, plus the cost of any accommodation or flights which had to be paid to secure the cost of the the travel arrangements.
For a cancellation made between 69-31 days before your departure – a fee of 40% of the total holiday cost will apply
For cancellations taken 30 days or less before your departure – 100% of the total holiday cost will apply
Once the holiday has commenced any refunds that may be due for any changes that may be requested by the client will only be due/paid if confirmed by Temptation Tours prior to the changes being made, any refunds on changes made by clients without prior agreement with Temptation Tours WILL NOT BE MADE/COVERED.
We accept full responsibility for the quality of your holiday as confirmed to you and if you have a justified complaint (whether it’s our fault or not) and have followed the procedure in “complaints” below we will pay you reasonable compensation. In the rare event of any negligence on the part of our staff, agents, suppliers or their employees result in the illness, injury or death of you or any member of your party we accept full liability. The latter only excepts airlines or carriers by sea (in the case of cruises) who are subject to international conventions which govern liability (see “Conditions of Carriage” below).
The above liability applies to properties and services that we have recommended, and not to properties and services that clients have requested we book/reserve on their behalf, based on their own research on the internet, we will book these services so that the clients receives the protection of our ATOL cover and the services of our overseas offices, but we will not accept any liability for the state of the accommodation or any short comings in the service provided by any supplier not recommended and approved by Temptation Tours, “caveat emptor.
If you have a complaint whilst on holiday about any service or accommodation you must tell our local representative or the Tom’s Trips hosts (if applicable) immediately. He/she will try to solve the problem on the spot and in the majority of cases will be able to do so. If not, you should call our UK office, or our Chief Executive of Temptation Tours, as detailed in your Travels Documents. If, after your return home you are still not satisfied you must write to our Customer Relations Department at our Head Office and ensure that your letter is received there within 28 days from your return date. We impose this time limit for complaints for your benefit as well as ours: it enables us to investigate complaints while memories are still fresh, so that apart from dealing with your own complaint we can also take corrective action to avoid other clients being inconvenienced. We also think that if you have a complaint you will want to tell us immediately. For these reasons, we will not be under any obligation to accept any complaint or claim which is made outside the above period, or which has not previously been reported to our representative during your holiday.
If you have followed the procedure outlined in “Complaints” above, we undertake to deal with any complaint you may have promptly and fairly. However, it may be that in exceptional circumstances we will be unable to reach agreement and in this event your claim may, if you so wish, be referred to arbitration under a special scheme which has been devised by ABTA but is administered quite independently by the Chartered Institute of Arbitrators. This scheme (details of which will be supplied on request) provides for a simple and inexpensive method of resolving disputes by arbitration on the documents alone, with restricted liability on the clients for costs. The scheme is not available, however, for claims greater than £1500 per person and £7500 per booking form. Neither is it available for claims which are solely or mainly in respect of physical injury or illness or the effects of such injury or illness. The rules of the scheme require that the application for arbitration must be made within 9 months of the date of your return from holiday, but in special circumstances it may still be offered outside this period.
Practical And Financial Assistance
If you or any member of your party should suffer some mishap while on holiday resulting in injury, illness or death, this should obviously be reported to your hotel management and our representative immediately. We are well aware of how stressful and expensive these fortunately rare occurrences can be, and we therefore make this promise: in such circumstances, our representative and other staff will give all available practical assistance (such as directing you to local doctors, hospitals etc., finding alternative accommodation and flights, notifying relatives in the U.K.) and in addition we will provide financial assistance (to be repaid upon your return to the U.K) up to a maximum of £2000 per party to cover any immediate expense which you are unable to meet from your own resources. This is in addition to, and not instead of, any benefits to which you might become entitled under any holiday insurance you have taken out.